Cancellation Policies

Why cancel? Sick kids, change in plans, or just another life curve ball

Ashland, Oregon Day Rafting Trips

Reservations are required for all of our rafting trips and tours. The minimum age for our Rogue River rafting trips is 8 years old (6 if he or she weighs over 50 pounds). The minimum age for our Upper Klamath rafting trips is 12 years old. A deposit of $50.00 per person holds your space on a half-day or full-day rafting trip. The balance is due 48 hours prior to trip departure.

Small Group / Family Cancellation Policy (groups of 6 or less)

Our trips are of the highest quality and we incur substantial costs in preparation. The majority of our customers are families or groups of 6 or less, and we understand that plans change, family members can become sick, and sometimes life simply throws you a curve ball. We have developed the most family friendly cancellation policy in our industry and we offer it to protect both your investment and our business. If you cancel 48 hours prior to trip departure we will refund 100% of your payment. Within 48 hours we will offer a 50% credit towards a future trip or tour.

Large Group / Charter Cancellation Policy (groups of 7 or more)

For large groups and charter trips, please understand that we often block out specific dates for large groups of 7 or more, thus we cannot offer any refunds or credits if your group cancels within two weeks of your scheduled trip.

Rogue River Multi-Day Trips

If you must cancel your reservation, you may be eligible for a partial refund. Our cancellation policy is firm. We operate under stringent federal regulations, which restrict the number of guests per trip and the number of trips per season. We incur substantial expenses before each trip departs and, in the event of late cancellations, cannot recover costs, nor can we make refunds.

We require a non-refundable deposit of $100 per person to confirm a reservation. The balance of the trip fee is due no later than 30 days prior to departure. If the balance is not paid within our terms, the reservation is assumed to be canceled and the deposit forfeited.

Written cancellation notice received by our office more than 30 days prior to the trip will result in a refund of fees paid less the nonrefundable portion. Within 30 days there are no refunds.

Endorsed by Thousands

Why Indigo Creek?

At Indigo Creek Outfitters we take pride in the quality of trips that we run. We are lucky to work in a fun and exciting industry, but we are most fortunate to have the best customers on Earth who make the work we do a true pleasure. Here are a few great reasons to choose Indigo Creek Outfitters for your rafting trip.

  • Happy and friendly guides
  • Smart logistics
  • Free parking
  • Incredible testimonials
  • No extra charges
  • “Local’s Choice”
 

Our Rafting Center

All of our day rafting trips meet at our rafting center, located a couple blocks from downtown Ashland, Oregon.

Indigo Creek Outfitters
130 A Street #2B
Ashland, Oregon 97520