Why cancel? Sick kids, change in plans, or just another life curve ball.
Half-Day or Full-Day Rafting Trips
Small Group / Family Cancellation Policy (groups of 12 or less)
Our trips are of the highest quality and we incur substantial costs in preparation. The majority of our customers are families or groups of 12 or less, and we understand that plans change, family members can become sick, and sometimes life simply throws you a curve ball. We have developed the most family friendly cancellation policy in our industry and we offer it to protect both your investment and our business. If you cancel 48 hours prior to trip departure we will refund 100% of your payment. Within 48 hours we will offer a 50% credit towards a future trip or tour.
Large Group / Charter Cancellation Policy (groups of 13 or more)
For large groups and charter trips, please understand that we often block out specific dates for large groups of 13 or more, thus we cannot offer any refunds or credits if your group cancels within two weeks of your scheduled trip.
Multi-Day Rafting Trips
Our cancellation policy is firm. Our multi-day adventures operate under stringent federal regulations, which restrict the number of guests per trip and the number of trips per season. We incur substantial expenses before each trip departs and, in the event of late cancellations, cannot recover costs, nor can we make refunds.
We require a non-refundable deposit of $200 per person to confirm a reservation. The balance of the trip fee is due no later than 60 days prior to departure. If the balance is not paid within our terms, the reservation is assumed to be canceled and the deposit forfeited.
Cancellation notice received by our office via email or phone call more than 60 days prior to the trip will result in a refund of fees paid less the nonrefundable portion. Within 60 days there are no refunds.