Published: March 16, 2020
Last Updated: July 1, 2020
Please note: Face masks or shields are required inside our Rafting Center and inside our company vehicles.
RESERVATION AND CANCELLATION POLICY UPDATES
- We have adjusted our final payment schedule for multi-day trips launching in 2020. Instead of requiring your final payment to be paid 60 days in advance of your trip, we have adjusted to 30 days.
- If you are currently booked on a multi-day trip with us in 2020 and wish to cancel, you will receive a trip credit to be used in 2021. You need to let us know at least 30 days prior to your trip date (when final payment is due), so that we have an opportunity to sell our 2020 dates. Once your final payment has been made or we fall within 30 days, no refunds or credits will be made in the event of cancellation. If travel restrictions are put in place due to the coronavirus that does not allow you to get to your trip with us, you will receive trip credit to be used before October 1, 2021.
- Non-refundable, $200/person deposits are required to reserve space on our multi-day trips. For half-day and full-day trips, a deposit of $10/person will hold your spaces.
RECENTLY ASKED QUESTIONS
If I cancel my multi-day river trip before 30 days and cannot join a 2021 trip, have I lost my deposit?
Trip credits may be used for any of our trips in 2020 and any of our trips in 2021. This includes day rafting trips on the Rogue and Klamath. Trip credits are transferable to another individual. Additionally, we are happy to convert trip credits into Gift Certificates. We are not able to refund trip deposits. Therefore, if you are not able to use your trip credit in 2020 or 2021, if you do not transfer it to another individual, and if you do not convert it into a gift certificate to regift, then you will lose your deposit.
If I cancel before 30 days, does the credit from Indigo cover the entire cost of a Rogue trip in 2021?
The credit will be equal to any amounts paid to Indigo Creek, including your deposit. We are committed to honoring our 2020 pricing (including any group discount you may be receiving) for any of our guests who choose this option.
You mentioned the policy if travel restrictions are put in place that prevent someone from joining the trip. How about if there are medical reasons that would prevent someone from joining the trip? For example, what if someone has an immune deficiency that normally allows activities like the Rogue trip but that makes it hazardous to be on a trip with the added risk of COVID?
Yes, we appreciate that perspective and would offer a trip credit just as we would a travel restriction as outlined in our statement. We would really appreciate as much notice as possible so that we have an opportunity to attempt to resell our 2020 trip spaces.
PUBLISHED: MARCH 16, 2020
This season is our 10th year of operation in Southern Oregon. Along the way, we’ve navigated huge rapids, weathered regional disasters, pushed against economic challenges, and have simply muscled our way through tough times. This is not an unusual story in Southern Oregon and we are proud to be part of a resilient business community. Southern Oregon is a great place to visit, but it’s an even better place to live – and that’s because of our neighbors, business relationships, and the amazing backyard adventures that are always within reach.
Most of all, we are proud to be part of an ecosystem of businesses within the Southern Oregon travel industry. This group works hard, plays hard, and supports one another. We are innovative, we share ideas, and we work together to provide exceptional experiences for our visitors. Even the most direct business competitors will be found brainstorming, sharing strategies, and checking in on each other. In challenging times we’ve faced major disruptions, adapted as necessary and moved forward… and that’s the story for so many communities and businesses in Southern Oregon.
The novel Coronavirus (COVID-19) is one of those challenging times and we are closely watching the global, regional, and community impacts. We recognize that this is an uncertain time for all of us. The most important thing is that our guests, our staff, and our family remain safe and healthy. Like many other businesses, we are implementing and/or enhancing a number of in-house policies to nurture a safe environment for our guests.
- We are committed to complying with government mandates, local area mandates, the State’s mandates, and the CDC’s Guidelines.
- We pledge to stay updated on changing recommendations and protocols from the above-named agencies and to train/educate our staff so that we are operating under the most current information.
Times like these test the resilience of community. We believe in Southern Oregon – the people, products, and experiences that are offered. We wouldn’t want to be anywhere else. And if you choose to join us, we will not only provide a great vacation, but a welcome respite from our current events.
Will and Julie Volpert
Owners – Indigo Creek Outfitters